You will need to know the service request number. You can track your service request on the City of Savannah’s online 311 portal or via the SAV311 mobile app. How can I track my existing service request? Your contact information will only be shared with the City department working on your request. However, the City departments responsible for delivering the service(s) you are requesting may wish to contact you for follow up or to request clarification, so you may wish to leave your name and phone number. You may remain anonymous when submitting your service request to the 311 Action Center. If for some reason you cannot get through on your cell phone, you may call 91. 3-1-1 provides a single point of contact for the City of Savannah’s government services. The City of Savannah’s 311 Action Center is part of an ongoing effort to make access to City government easier and more responsive to the needs of residents, businesses and visitors. urgent matters may also be reported after normal business hours. The 311 Action Center is open Monday- Friday from 8a.m.- 5p.m. Who can call 311?Ĭity of Savannah residents, businesses or tourists requesting non-emergency information or services pertaining to the City of Savannah government may call. 3-1-1 is an easy-to-remember telephone number that connects customers with highly trained Customer Service Representatives ready to help you with non-emergency City of Savannah government matters.
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